Support Operations, Privy

📋 Description

• Own triage and routing for inbound support tickets across Privy apps and Developer Success
• Maintain data hygiene across Pylon, Slack, HubSpot, Zendesk, and other systems.
• Collaborate with Sales, Engineering, and Product to improve support processes.
• Create and maintain internal runbooks for ticket triage, escalations, and handoffs to engineering.
• Identify operational gaps and implement scalable workflows to improve responsiveness.

🎯 Requirements

• 1–3 years in support operations or related operational role.
• Highly organized, process-driven with attention to detail and ownership.
• Strong judgment on prioritization and escalation.
• Familiarity with customer-support tooling (Pylon, Zendesk, Intercom, Jira) and Slack.
• Comfort maintaining high-quality CRM data in HubSpot or Salesforce.
• Strong written and verbal communication for issue tracking and process docs.

🎁 Benefits

• Experience in a developer-tools/infra context and exposure to APIs and automation.
• Collaborative environment with cross-functional teams and Stripe customers.