North AmericaFull TimeCustomer Support
Remotely
customer successaccount managementrenewalssaasstakeholder managementstrategic accountsenterpriseadoption
Job Description
📋 Description
- Lead strategic engagements with enterprise customers in a remote-capable role.
- Own a portfolio of high-value customers focused on value realization and renewal.
- Partner with executive stakeholders to drive measurable business outcomes using Varicent solutions.
🎯 Requirements
- Experience managing enterprise or strategic SaaS customer relationships.
- Strong ability to lead executive stakeholder conversations across multiple levels.
- Proven track record in driving customer adoption, retention, and expansion.
- Bachelor’s degree in Business/IT/Finance or equivalent experience.
- Excellent collaboration across cross-functional teams (Sales, Professional Services, Support).
- Ability to develop customer success plans and measure outcomes.
🎁 Benefits
- Health & Wellness: Medical, dental, vision coverage.
- Time Off, Volunteer Days, Tuition Assistance, and Learning days.
- Retirement plans and compensation reflecting market value.
- Flexible work options including remote and hybrid where applicable.
Back to all jobs
