North AmericaFull TimeCustomer Support
Remotely
Listed on 3 job boards, which is a stronger signal than one board alone.
customer successb2baccount managementrenewalsclient engagementsaasrelationship managementfortune 1000
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Job Description
📋 Description
- Develop 3D relationships with customers to retain and grow the corporate client base.
- Serve as main point of contact for inbound queries, outbound engagement, renewal discussions.
- Collaborate with account executives to identify growth opportunities within client accounts.
- Share client insights with product, marketing, and sales to improve strategy and communications.
- Act as boots on the ground within each client (floor walks, lunch & learns).
- Maintain focus on retention and expansion while representing AlphaSense as a trusted business
🎯 Requirements
- Relationship-driven with Fortune 1000 client experience.
- Subject matter expert with strong business acumen and process discipline.
- Energetic, curious, and able to learn quickly.
- Deep SaaS understanding and client engagement experience in a growth-focused environment.
- Exceptional oral, written, and presentation skills to engage a range of stakeholders.
🎁 Benefits
- Base Compensation Range: $96,000 – $120,000 USD.
- Bonus, equity, and generous benefits program.
- Equal opportunity employer; commitment to an inclusive work environment.
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