Account Manager

📋 Description

• Manage a portfolio of customers with $500k-$1M USD value.
• Act as the main Cloudbeds contact; guide customers through their journey and upsell opportunities.
• Identify upsell opportunities and reduce churn to achieve net negative churn.
• Use a consultative approach to drive product engagement and growth.
• Analyze customer data to improve utilization and engagement.
• Handle escalations and promote product value across regions.

🎯 Requirements

• Exceptional communication and relationship-building skills.
• Ability to troubleshoot and understand customer concerns across departments.
• Proven ability to manage multiple projects with attention to detail.
• Strong negotiation and presentation abilities; self-motivated in a results-driven environment.
• Experience in hospitality domain is a plus; European market exposure is beneficial.

🎁 Benefits

• Remote First, Remote Always
• PTO per local requirements
• Wellness Fridays; parental leave
• Home office stipend; Cloudbeds University development
• Global, inclusive culture with opportunities across 40+ countries