Global Service Manager, HR Administration 6 Service Delivery

📋 Description

• Lead HR Administration service delivery across a global customer portfolio. Act as primary contact
• Coordinate onboarding, transitions, and service delivery milestones; drive GO/Go Live planning and
• Collaborate with Payroll, Accounting, Tax, Entity Management, and other services to ensure seamless
• Serve as SPOC for customers and escalation point for GSAs; monitor SLAs and maintain data accuracy
• Provide excellent customer-centric service, manage multi-time-zone communications, and maintain
• Support BAU and regional projects, including regional HR processes, data management, and process

🎯 Requirements

• 5+ years in HR Operations/HR Administration/People Operations or related service delivery roles.
• Experience onboarding customers, implementing projects, and coordinating employee lifecycle across
• Strong project coordination and stakeholder management; able to manage multiple priorities and
• Experience working with customers, local service providers, and external partners in a service
• Proven ability to identify process improvements and implement scalable solutions; strong English
• Experience working remotely across time zones; proficient with MS Office; familiarity with

🎁 Benefits

• Join a fast-growing service line within a global expansion-focused business.
• Collaborate with international teams and global customers expanding into new markets.
• Opportunity to influence operational processes as the business scales and to work across multiple