Senior Support Consultant

📋 Description

• Lead technical support and incident resolution for complex applications in a mature ITIL
• Mentor colleagues, lead major incidents, own planned maintenance activities, and act as SME for new
• Coordinate investigations across multiple teams and ensure logs and evidence are secured.
• Manage incidents within agreed SLAs and communicate workarounds when needed.
• Collaborate with Development, Infrastructure, and Service Management to resolve issues.
• Attend planning and change review meetings for maintenance activities.

🎯 Requirements

• Significant experience in Application/Technical Support and strong troubleshooting skills.
• Experience managing complex incidents end-to-end and ITIL-based service management.
• Ability to coordinate activities across multiple technical/business teams; mentoring capabilities.
• Excellent verbal and written communication with a customer-focused approach.
• Desirable: Ivanti/ServiceNow experience and ITIL Foundation certification.
• Strong leadership, problem-solving, and planning skills with a continuous improvement mindset.

🎁 Benefits

• Comprehensive benefits package including above-average pension and life assurance.
• Group Pension Plan and flexible benefits; LinkedIn Learning access.