Collections Team Leader

📋 Description

• Lead, mentor, and support a team of Collections Officers in a high-volume, commercial collections
• Be the escalation point for complex, high-value, or sensitive commercial accounts—solving tricky
• Own team KPIs, driving results on delinquency, recovery, and loss targets with a solutions-oriented
• Set clear expectations and allocate workloads effectively
• Provide regular feedback, coaching, and drive ongoing team capability and engagement
• Spot areas for improvement and champion smarter, faster processes across the collections function

🎯 Requirements

• 7+ years’ experience in receivables, credit management, or debt recovery, with significant
• Proven leadership in collections or credit operations, including coaching and performance management
• Track record of achieving team targets for commercial delinquency, recovery, and loss metrics
• Expertise in managing escalations for complex and high-stake commercial accounts
• Comprehensive understanding of AU regulatory obligations (NCCP Act, ASIC guidelines, Privacy Act)
• Experience with credit control frameworks, process improvement, and commercial collections models

🎁 Benefits

• Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders
• Be involved – come together with all of your colleagues every 100 days to share the product and
• Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and
• Family support – industry leading 26 weeks paid parental leave.
• Purpose built spaces within our office – designed for collaboration, brainstorming, socialising
• Range of benefits supporting your physical, psychological and financial wellbeing. From a day off