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Job Description
📋 Description
- Own end-to-end planning and coordination for chatbot automation initiatives across Shopper and
- Drive program execution in a fast-moving environment with shifting priorities.
- Build and maintain operational infrastructure for CX Technology Programs (tracking, reporting
- Collaborate with product, engineering, and CX operations to scope and launch automation solutions.
- Identify gaps, surface blockers, and add structure to under-resourced programs.
🎯 Requirements
- 5+ years in program management, technical program management, or operations in tech/e-commerce/CX.
- Experience managing multiple concurrent programs with cross-functional stakeholders.
- Familiarity with automation, AI, or chatbot programs and deployment in operations.
- Proficiency with PM tools (Jira, Asana, Monday.com) and data-driven progress tracking.
- Ability to operate independently in ambiguous environments and establish momentum.
🎁 Benefits
- Remote work with Flex First policy; opportunities for in-person events.
- Competitive compensation and location-based base pay ranges; equity and annual grants.
- Canadian base pay ranges listed (CAN 120,000 – 126,500 CAD).
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