Centralized Access Quality & Improvement Architect

📋 Description

• Evaluate scheduling, referral, and intake workflows across multiple teams to identify gaps and
• Analyze data to uncover compliance risks and performance issues in centralized access operations.
• Lead process improvements using structured methodologies (5-Why, fishbone, process mapping).
• Define governance, roles, and standards for access across clinics and departments.
• Design future-state processes to reduce wait times and improve patient and customer satisfaction.
• Lead cross-functional improvement sessions and training to adopt standardized access practices.

🎯 Requirements

• Bachelor’s degree in healthcare administration, business, quality management, industrial
• At least 5 years of experience in performance or quality/process improvement.
• Strong knowledge of healthcare access, scheduling systems, and ambulatory workflows.
• Working understanding of Epic Cadence, master scheduling, provider capacity, and slot utilization
• Analytical, problem-solving, and communication skills; ability to present to leadership.
• Experience conducting quality audits and applying structured improvement methodologies.

🎁 Benefits

• Opportunity to contribute to quality improvement and patient access across a large academic
• Professional growth and learning opportunities within a public academic health system.
• Exposure to multidisciplinary healthcare operations and data-driven decision-making.
• Collaborative environment focused on innovation and continuous improvement.
• Core working hours generally 8:00 a.m. to 5:00 p.m., Monday–Friday.