Customer Success Leader, Southern Europe & DACH

📋 Description

• Lead a dynamic customer success team towards excellence
• Implement scalable strategies and playbooks
• Coach and develop talent to be strategic partners
• Drive client engagement, advocacy, and referrals
• Own retention with early warning systems to reduce churn
• Collaborate with GTM, Product, and Engineering to capture voice-of-customer

🎯 Requirements

• Leadership in enterprise SaaS customer success
• Strategic, scalable CS strategies
• Empathy, influence, and talent development
• Outcome-oriented with KPI focus
• Strong communication across levels
• Agility in a fast-growing, tech environment

🎁 Benefits

• We are an equal opportunity employer
• Company is mission-driven with growth opportunities