Technical Support Analyst

📋 Description

• Be main point of contact for support for our customers
• Support enterprise customers and resolve technical issues with AvePoint software
• Collaborate with colleagues, developers, product managers, and account managers
• Develop technical and leadership skills through continuous learning
• Provide solutions that resolve complex issues using internal resources
• Hybrid setup - 2 days WFH and 3 days onsite

🎯 Requirements

• BA/BS degree in an IT-related field (Computer Science preferred but not required)
• 1 to 5 years of technical software support or help desk experience (preferred)
• Excellent written and verbal communication skills
• Ability to work independently and within a highly collaborative team environment
• Strong problem solving and customer service skills
• Interest or experience with Microsoft technology stack (SharePoint, Office 365, Azure, SQL Server

🎁 Benefits

• HMO coverage from day 1 (plus 2 dependents)
• Group life insurance upon regularization
• Wellness Reimbursement Program (upon regularization)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Hybrid Working Arrangement (3 days onsite, 2 days WFH)