Client Solutions Specialist

📋 Description

• Serve as the first point of contact for clients, delivering a positive and personalized experience
• Investigate client questions and issues by gathering relevant information, identifying root causes
• Evaluate, categorize, and prioritize inquiries according to urgency, complexity, and client impact.
• Identify technical issues and collaborate with internal teams to investigate and resolve them
• Maintain resolution times that meet established service and performance standards while ensuring
• Develop expert knowledge of all products, features, and services available to clients.

🎯 Requirements

• 3+ years of proven client service experience, preferably in a client-facing environment involving
• Demonstrated expertise in troubleshooting and resolving client or technical issues.
• Strong technical proficiency and experience working with CRM platforms such as Salesforce
• Experience working in a SaaS or education technology environment is an asset.
• Strong technical aptitude combined with excellent interpersonal and communication skills.
• Highly organized, with the ability to manage multiple inquiries, priorities, and tasks effectively.

🎁 Benefits

• CAD $50,000–$55,000 annual compensation, with the final offer based on experience and expertise.
• 18-month full-time contract.
• Flexible work arrangements, including remote work options in Canada.
• Monday–Friday schedule from 12:00 p.m. to 8:00 p.m. ET.
• Four weeks of vacation.
• Employer-paid health and dental benefits.