Lead, IT Service Operations

📋 Description

• Lead second-line application support for cloud-based services
• Investigate and resolve complex issues across distributed, high-availability environments
• Monitor system health, incidents, and performance to ensure uptime
• Collaborate with global teams to resolve escalations and implement improvements
• Contribute to business continuity, disaster recovery, and release readiness
• Adopt modern cloud technologies and enterprise applications in a collaborative setting

🎯 Requirements

• Experience: 9+ years in Service Management or IT operations
• Database: SQL, query analysis, monitoring
• OS: Windows and Linux
• Scripting: Shell; Python a plus
• Monitoring/Observability: Splunk, Datadog
• Networking: Basic concepts, load-balancing

🎁 Benefits

• Flexible working: remote or hybrid options
• Health and wellness: healthcare coverage
• Time off: generous PTO and flexibility
• Continuous learning and career development
• Financial benefits and long-term planning
• Family support and discounts