Sr Associate Escalations

📋 Description

• Quickly and effectively handle and/or coordinate the resolutions of escalations across all support
• Consistently meet or exceed all SLA’s and performance metrics as defined by the management team
• Provide support and engage with customers on social media to protect brand reputation, improve
• Respond to all app ratings and reviews on the Play Store and App Store to increase customer
• Participate in retention marketing efforts by engaging with customers such as by responding to
• Engage with customers who respond to the post-order survey or any similar such surveys to enhance

🎯 Requirements

• Expert problem solver and able to turn critics into promoters
• Ability to think strategically and to inform processes, procedures, and systems design
• Subject matter expert and eager to share knowledge with coworkers and customers alike
• A curious mentality and oriented toward constant learning
• Preferably to have experience in customer support or operations role at Slice
• Flexible and able to work night shifts as well