Customer Operations Engineer 3

📋 Description

• Provide expert real-time inbound and outbound Tier 3 technical support to field engineers
• Design, implement, certify, and manage complex on-premises and cloud-based solutions with a focus
• Collaborate with project managers, implementation coordinators, and support leadership to install
• Work across technologies including Meraki, Velo, FortiGate, EdgeMarc, Adtran, Cisco, Polycom
• Independently test hardware and software for both new and existing products, including full product
• Develop detailed laboratory test plans, test reports, process documentation, training materials

🎯 Requirements

• Strong analytical thinking and advanced problem-solving capabilities, with the ability to
• Strong teamwork, communication, and customer-facing skills, with the ability to work effectively
• Demonstrated ability to work under pressure, make sound and calculated decisions, and respond
• Ability to manage multiple concurrent tasks and shifting priorities while maintaining a high level
• Experience developing and documenting detailed laboratory test plans, test cases, and technical
• Knowledge of IP networking protocols, including OSPF, BGP, and MPLS technologies such as MP-BGP

🎁 Benefits

• Remote work: Full-time position with a USA-based remote work arrangement.
• Career development: Opportunity to grow within a technically advanced engineering and operations
• Technical exposure: Hands-on experience across SD-WAN, networking, cloud infrastructure, VoIP
• Cross-functional collaboration: Regular interaction with customers, field engineers, product teams
• Professional growth: Opportunities to expand technical expertise through complex troubleshooting
• Inclusive workplace: Commitment to diversity, inclusion, equal opportunity, and employment