Social Support Specialist I

📋 Description

• Serve as frontline voice of Coinbase across core social platforms
• Handle high-volume, real-time customer engagement via X, Instagram, Facebook
• Work on a 24/7 rolling roster with in-channel approvals to protect brand integrity

🎯 Requirements

• 2+ years in public social support or CX in fintech/crypto
• Proven ability to handle DMs, public replies, mentions with concise writing
• Experience triaging social volume by risk/visibility; route to DM when needed
• Familiar with social platforms/tools (e.g., Sprinklr), ticketing systems (Salesforce Service Cloud
• Experience with AI-powered support tools and workflow automation
• Understanding of cryptocurrency concepts and regulatory environment

🎁 Benefits

• Remote-first culture with quarterly in-person surges