Social Support Associate, Customer Care Operations

📋 Description

• Be Lyft’s support voice on social media and digital channels
• Triage problems and resolve issues in real-time
• Provide a personalized, positive experience for the community
• Collaborate with Product, Marketing, and other teams
• Support across weekends and varied hours
• Represent Lyft’s brand with empathy and judgment

🎯 Requirements

• 1+ years in customer service or sales
• 1+ years in social media or communications is a plus
• Strong written communication and attention to detail
• High emotional intelligence and people skills
• Self-motivated, organized, able to work independently
• Ownership mindset and ability to follow through

🎁 Benefits

• Extended health and dental coverage, life and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Lyft-funded Health Care Savings Account
• RRSP with company match