Social Support Associate, Customer Care Operations (Overnight)

📋 Description

• Provide real-time support on social media channels for passengers and drivers.
• Resolve issues with empathy, clear communication, and brand voice consistency.
• Work cross-functionally with Product, Marketing and other teams.
• Own issue resolution and escalate when necessary.
• Flexible hours, including weekends.

🎯 Requirements

• 1+ years in customer service or sales
• 1+ years social media or communications a plus
• Strong written communication and attention to detail
• High emotional intelligence and people skills
• Independent and team-oriented with ownership mindset
• Excellent time management; able to work through ambiguity

🎁 Benefits

• Extended health, dental, life and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Lyft Health Care Savings Account
• RRSP with company match