Manager, Technical Services Engineering (Support)
mongoDBRemotely
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mongodbdistributed systemssupport engineeringtechnical servicesainosql
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Job Description
📋 Description
- Lead a regional team of MongoDB Support Engineers.
- Build and develop an AI-native Technical Services team to support MongoDB's growing portfolio.
- Embed AI tools, workflows, and capabilities into daily operations.
- Partner with regional stakeholders and recruit/develop local talent for a high-performing Technical
🎯 Requirements
- Minimum of five years’ experience running a technical support team, incl. coordinating escalations
- Strong people management with focus on customer experience and technical excellence.
- Ability to rapidly adopt new technologies and deploy them in a team environment.
- Calm under pressure, real-time problem solving, and strong diagnostic skills.
- Lead-by-example with excellent troubleshooting and communication skills.
- Ability to understand customer business drivers and act as a customer advocate.
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