CX Product Operations Analyst

📋 Description

• Triaging and investigating technical/product issues raised by customer-facing teams using backend
• Act as product quality advocate by fielding feature requests and partnering with engineers to
• Serve as liaison between product/engineering and customer-facing teams; communicate updates to
• Collaborate with product/engineering to collect, quantify, and prioritize bugs for upcoming
• Enhance understanding of customer behavior and usage patterns for product decisions
• Champion the voice of the customer during feature development and product launches

🎯 Requirements

• 3+ years in operational/analytical roles supporting product/tech teams
• 1+ years with JavaScript, Java, or SQL
• Strong analytical mindset and proactive ownership
• Customer-centric mindset; understands UX impact on product decisions
• Comfort with ambiguity and taking initiative
• Highly organized, accountable, and excellent communicator

🎁 Benefits

• Collaborative, high-growth environment
• Opportunity to influence product across teams
• Focus on customer impact and user experience