Senior Manager, Customer Operations

📋 Description

• Lead global customer operations strategy, standards, and performance across regions.
• Develop Team Leads across US, UK, and India to sustain a high-performing culture.
• Oversee customer service delivery, metrics, service levels, and satisfaction.
• Establish clear performance expectations and follow-the-sun support execution.
• Use data, feedback, and insights to drive continuous improvements.

🎯 Requirements

• Significant leadership in customer operations or related function.
• Experience managing geographically distributed teams and developing Team Leads.
• Ability to translate strategy into actionable plans with measurable results.
• Strong analytical and performance-management capabilities with KPIs and reporting.
• Excellent communication and stakeholder management across functions and regions.

🎁 Benefits

• Base salary $111,500–$140,000
• Comprehensive PPO medical, dental, and vision coverage
• 401(k) with 100% matching on up to 5%
• Well-being programs, paid time away, and anniversary benefits
• Educational support and hybrid/remote work flexibility