Customer Support Specialist

📋 Description

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints and resolve issues professionally and efficiently.
• Follow up with customers to ensure their concerns are resolved.
• Process requests, orders, returns, or other customer-related transactions.
• Maintain accurate records of customer interactions.

Qualifications

• Previous experience in customer service or support.
• Excellent verbal and written communication.
• Strong problem-solving and interpersonal skills.
• Customer-focused, patient, and professional.
• Able to work under pressure and multitask.
• Good computer skills; familiarity with CRM systems.