Customer Support Specialist - Weekend

📋 Description

• Answer user questions over chat, email, and phone
• Handle user account requests, including application processing, card disputes, missing payments
• Teach customers how to use our product and translate confusion into product feedback
• Identify systemic flaws that cause user problems
• Collaborate with engineering to find and squash bugs
• Help build out customer support and ops infrastructure at Mercury

🎯 Requirements

• 2+ years of experience in a Customer Experience / Customer Support role
• Empathy and strong, human communication
• Ability to translate complex terminology into clear user-facing language
• Interest in automating as much of the job as possible
• Maintain a clean, organized inbox
• Remain calm while juggling multiple tasks and channels

🎁 Benefits

• Warm, customer-centric environment
• Opportunity to shape the support infrastructure
• Equal opportunity employer