Account Resolution Specialist

📋 Description

• Strike a balance between professionalism and timely payments.
• Excellent communication and negotiation skills; work independently.
• Contact delinquent account holders by telephone or in writing to request payment.
• Prepare late notices, process legal filings, collect rentals, review warrants, evictions, and set
• Follow up on payment plans and document collection activities; may recommend charge-offs.

🎯 Requirements

• Computer literacy and ability to learn new systems
• Ability to use various office equipment
• Good communication skills, verbal and written
• Maintain professionalism and composure during challenging conversations
• Patience and stress management
• Skilled in negotiation

🎁 Benefits

• 25% Rent Discount at AIR communities
• Medical, dental, vision, and life insurance options; HSA/FSA plans
• 401(k) plan with employer matching up to 6%
• Paid time off including vacation, sick time, and 14 holidays
• Paid parental leave up to 16 weeks
• Tuition assistance and 100% reimbursement for job-related certifications and licenses