Associate – Technical Support Specialist

📋 Description

• Troubleshoot and resolve complex hardware and software issues.
• Support escalated customer cases and provide technical guidance to frontline teams.
• Document cases, troubleshooting activities, and resolutions in the CRM system.
• Collaborate with internal teams to achieve timely incident resolution.
• Identify recurring issues and recommend process improvements.
• Contribute to knowledge base articles and technical documentation.

🎯 Requirements

• Education: High School Diploma required; degree in Systems Engineering, CS, IT or related
• Experience: 1-3 years in technical support, service desk, or IT services; experience with PC
• Technical Skills: Advanced troubleshooting, hardware/software/Windows environments, command-line
• Language: Spanish required; English proficiency (A2 or higher) required.
• Core Competencies: Advanced troubleshooting, hardware/software/Windows diagnostics, root cause

🎁 Benefits

• Competitive compensation packages with base pay, incentives, shift differentials for certain shifts.
• Annual merit increase based on performance.
• Paid Training, onsite or work-at-home options.
• Discounts with corporate/retail partners; health and life insurance; lunch benefits; onsite medical