Customer Experience Specialist

📋 Description

• Build genuine connections with car sellers and dealers
• Guide customers through Motorway's platform
• Manage post-sale inquiries and resolutions (seller support)
• Lead post-auction negotiations (sales completion)
• Work on-site in Brighton office
• Use CRM systems and internal tools

🎯 Requirements

• Strong communicator across phone, email, chat
• Customer-focused and detail-oriented
• Problem-solver and quick learner
• Collaborative team player
• Experience with CRM systems
• Comfort with AI-powered tools

🎁 Benefits

• Competitive salary
• Equity scheme - we all share in Motorway’s success
• 25 days holiday
• Private medical insurance via BUPA
• Pension scheme (we contribute 5%)
• 1 paid volunteering day a year