User Support Agent

📋 Description

• Deliver solution-oriented high-quality support by responding to user inquiries through Email and
• Explore and understand issues faced by our users, finding solutions by collaborating with different
• Improve trivago's products by investigating, reporting, and helping to fix issues or bugs reported
• Collect, analyze, and categorize user feedback to identify patterns in user requests and behavior
• Run and coordinate various initiatives aimed at improving our operations and processes.

🎯 Requirements

• Excellent written and verbal communication skills in English (our company language), with the
• A proactive, user-centric mindset — strong problem-solving abilities, sharp attention to detail
• The adaptability to thrive in a fast-paced, dynamic environment, working both independently and
• A genuine learning mindset — you approach challenges with curiosity, seek out feedback, and
• A performance mindset — you set ambitious goals for yourself and have the determination and
• An open and curious mindset toward AI tools and automation — you're keen to explore how AI can

🎁 Benefits

• Development opportunities through coaching and ongoing learning programs.
• Visa support and relocation package to assist with moving to or within Germany.
• Generous vacation policy (25+ days) and flexible working hours.
• Up to 2 work-from-home days weekly; potential for remote work up to 20 days per year.
• On-campus amenities including free language classes, Nilo coaching, and access to the campus
• Office perks: canteen budget, snacks and drinks, on-site gym and Urban Sports Club membership.