Client Solutions Specialist

📋 Description

• Call clients with recent delinquencies to have real conversations
• Identify causes and propose solutions for payment plans
• Secure commitments with specific amounts/dates on calls
• Follow up with emails/texts to close commitments
• Document all contact in loan management system
• Adhere to UDAAP, TCPA, and contact rules

🎯 Requirements

• 2+ years on the phone closing on conversations
• Experience in retention, first-party early-out, or loss mitigation
• Comfort with difficult, emotional conversations
• Track record hitting conversation targets and openness to coaching
• Clear written and verbal comms; explain financials accurately
• Judgment to apply compliance; avoid overstating risks

🎁 Benefits

• Experience with consumer lending or debt counseling is a plus
• Experience with Talkdesk, LoanPro, Zendesk or similar systems