Manager, Revenue Operations (Customer Services)

📋 Description

• Bridge Customer Services, Customer Management, and Support with Sales, Marketing, and Product to
• Lead onboarding, professional services, and TAM workflows for predictable, data-driven operations.
• Define and report operational metrics: attach rate, TTL/TTV, throughput, utilization, adoption

🎯 Requirements

• Bachelor's degree or equivalent experience
• 5-8+ years in Services Operations or Customer Success at a SaaS/AI company or related analytic/ops
• Experience with PSA solutions and Salesforce; strong CRM platform knowledge (e.g., Certinia
• Proven ability to design processes, map workflows, and drive scalable solutions
• Experience in resource/capacity planning and cross-functional collaboration

🎁 Benefits

• Company-wide bonuses tied to sales targets
• Employee referral bonuses, tuition and certification reimbursement
• Office-specific benefits; details at www.knowbe4.com/careers/benefits