Computer Support Specialist

📋 Description

• Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a
• Attain performance goals set by management for resolving incidents
• Be logged into the support queue; provide escalation support and satisfactory customer service
• Troubleshoot and assist employees with using their computer and peripherals, applications and
• Evaluate workload and capacity of computers and system to determine feasibility of expanding
• Assist in support of business applications: patching, testing, licensing tracking, installing

🎯 Requirements

• Working knowledge of Service Desk system, phone system, business applications, workflows
• Proficient in basic computer hardware
• Bachelor’s degree or IT Support experience
• Proficient with Microsoft Office and Microsoft OS
• Excellent communication, customer service, and teamwork skills
• Ability to work various shifts and lift up to 35 pounds

🎁 Benefits

• Medical, Dental and Vision
• Company 401(k) and ESOP
• Paid holidays and generous leave
• Professional development and tuition reimbursement
• Cybersecurity best practices training