North AmericaFull TimeCustomer Support
Remotely
awsgcpobservabilityfedrampgainsightgovcloudcribl
Job Description
📋 Description
- Act as trusted advisor for customers in achieving outcomes with Cribl solutions.
- Coordinate across functions to enable customers to realize continuous value in federal/public
- Engage with technical teams and executives to demonstrate Cribl value in business discussions.
- Lead customer success lifecycle from onboarding to expansion and renewal.
- Build observability pipelines and guide data transformation for customers.
🎯 Requirements
- Minimum of 5 years in a related customer advocacy/post-sales role.
- Experience with Federal or Public Sector organizations.
- GovCloud or FEDRAMP experience.
- Strong communication and relationship management; customer-facing presentations.
- Experience with Observability, Logs, Metrics, IT Operations and Security; data pipelines lifecycle.
- Ability to develop new use-cases and drive continued product value.
🎁 Benefits
- Competitive base salary with regional variation; benefits package including health, dental, vision
- 401(k) plan and equity.
- Additional perks and incentive structures may apply depending on location.
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