Retention Manager
RubrikRemotely
salesforcerenewalspower bitableaulookergainsight
Job Description
📋 Description
- The Customer Retention Manager is responsible for reducing churn, improving customer health, and
- Partners with Renewals, Customer Success, Customer Engagement, Competitive Intelligence, and
- Provides renewal objection handling expertise to navigate downsells, downgrades, and pricing
🎯 Requirements
- 8+ years in Renewals, Customer Success, Account Management, or Customer Operations (SaaS preferred).
- Strong analytical and commercial acumen with experience handling pricing, TCO, ROI, and competitive
- Ability to influence cross-functional teams and lead risk discussions with executive stakeholders.
- Experience with Salesforce, Gainsight/CS platforms, and BI tools like Tableau, Power BI, or Looker.
- Strong communication, negotiation, and conflict-resolution skills.
🎁 Benefits
- Commitment to inclusion and equal opportunity for all employees.
- Structured programs for retention, enablement, and escalation workflows.
- Access to training and enablement resources to strengthen Renewals capabilities.
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