IT Support Technician

📋 Description

• Support end users across the U.S. in four locations with onsite, hybrid, and remote work setup.
• First point of contact for Weirton, WV location; assist with onboarding, setup, service requests
• Maintain hardware/software installation and configuration; evaluate network connectivity issues.
• Troubleshoot printers, AV, and network issues; update documented processes.
• Onsite role with a 6:00am-2:30pm shift.

🎯 Requirements

• 1+ years of IT experience; college degree or equivalent work experience.
• Strong customer service; ability to multitask and adapt quickly.
• Excellent troubleshooting; experience supporting onsite users.
• Experience with Windows in an AD environment; Mac is a plus.
• Experience with Google Workspace, Microsoft 365, Slack, Adobe Acrobat, 1Password.
• IT hardware: laptops, desktops, lab computers; printer support experience.

🎁 Benefits

• Competitive salaries and stock options; comprehensive benefits package.
• Medical, dental, vision premiums covered for full-time employees; 100% coverage for dependents.
• Paid parental leave and generous vacation policies.
• Equal opportunity employer; accommodations available during interview process.