Technical Customer Support Engineer, AI Infrastructure & Observability - EMEA

📋 Description

• Provide technical support for ClickHouse and Langfuse customers and prospects worldwide, including
• Develop solutions for ClickHouse Cloud and open-source projects to share via docs, blogs, webinars
• Collaborate with Support Services, Engineering, GTM, and Product Management to define required
• Mentor and train colleagues, users, and customers; escalate bugs to product engineering and close
• Tackle deep technical integration questions within customer codebases.
• Build strong relationships across the developer ecosystem.

🎯 Requirements

• Experience with databases/OLAP or distributed systems (ClickHouse, SQL engines, cloud-native infra).
• Strong software engineering fundamentals; comfortable reading code; experience with data pipelines
• Global remote-first mindset with SLA, on-call, and async communication.
• Hands-on experience with LLM tooling, observability, and AI eval tooling; familiarity with Python

🎁 Benefits

• Flexible work environment with remote-first, 20+ countries presence.
• Healthcare contributions, equity, and generous time off.
• $500 home office setup for remote employees.
• Global gatherings and opportunities to engage in company-wide offsites.