Call Center Member Service Associate

📋 Description

• Deliver exceptional member service in call center role.
• Assist with online financial services and product inquiries.
• Process transactions (funds transfers, withdrawals, loan payments, check orders).
• Handle new account inquiries and cross-sell Credit Union products.
• Support loan processing and insurance product guidance.
• Contribute to team goals and maintain productivity metrics.

🎯 Requirements

• High school diploma or GED.
• 1 year of customer service experience (call handling preferred).
• Ability to work 40 hours/week with weekday shifts and some Saturdays.
• Residence in MD, DC, or VA; remote-hybrid with initial onsite period.
• Familiarity with online banking, loan processing, and basic financial products helpful.

🎁 Benefits

• Salary ranges: MSA I $21.00 - $22.00; MSA II $24.00 - $25.50.
• Comprehensive healthcare, retirement plan, paid leave, and more.
• Remote work options where applicable; 100% employer-contributed benefits in some plans.
• Employee discounts, tuition assistance, and wellness programs.