Customer Success Manager

📋 Description

• Own a book of business post-sale; drive adoption, manage risk, support renewals and expansions.
• Act as the customer’s success orchestrator; connect to Sales, Support, Onboarding, and Product for
• Lead kickoff, health reviews, and quarterly business reviews with customers.
• Maintain customer health, usage, and sentiment to mitigate churn risk.
• Identify expansion, cross-sell, and upsell opportunities with Sales.
• Collaborate cross-functionally and maintain systems of record (Salesforce, Gainsight).

🎯 Requirements

• 2–4 years of experience as a Customer Success Manager, Account Manager, or similar client-facing
• Strong communication and ability to present to stakeholders, including C-Suite.
• Solid organizational and time-management skills; able to handle high-volume portfolios.
• Experience with CRM/CSM platforms like Salesforce or Gainsight; familiar with CPQ processes.
• Experience with or knowledge of restaurant/hospitality operations a plus.
• Ability to travel up to 10%.

🎁 Benefits

• Comprehensive benefits package including major medical, dental, vision, life insurance.
• Meal vouchers, 30-day Christmas bonus, saving fund, and more.
• Hybrid role with in-office days Tue/Wed/Thu for collaboration.