Borrower Success Specialist

📋 Description

• Own a portfolio of borrower applications and prioritize based on loan amount, funnel stage, and
• Contact borrowers via phone, email, and voicemail; tailor outreach to each situation.
• Explain next steps and help borrowers navigate barriers within Wisetack's policies.
• Collaborate with internal teams to address borrower issues and improve the application experience.

🎯 Requirements

• Bachelor’s degree in business admin, marketing, communications, or related field
• 2+ years in consumer lending, inside sales, or customer-facing growth roles
• Strong ability to build trust, handle objections, and motivate action
• Good judgment; ability to determine next steps without scripted guidance
• Experience using Salesforce or another CRM; strong organizational skills

🎁 Benefits

• Base salary with target variable pay and equity
• Remote-friendly role with potential for growth
• Values-driven culture focused on customer-first mindset