Technical Support Engineer

📋 Description

• Provide responsive, high-quality technical support to B2B customers, acting as a trusted partner
• Develop in-depth expertise in zero-trust network security and segmentation technologies to
• Own technical problems from initial investigation through resolution, maintaining clear
• Lead investigations into complex product, platform, and customer issues, using structured
• Collaborate with internal engineering, product, and support teams to diagnose issues and drive
• Analyze recurring technical problems and recommend corrective or preventive solutions to improve

🎯 Requirements

• 4+ years of relevant technical support, engineering, or customer-facing technical experience
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical
• Strong hands-on knowledge of Linux operating systems, which is essential for the role.
• Working knowledge of networking fundamentals, virtualization technologies, and cloud environments.
• Demonstrated ability to diagnose complex technical issues, identify root causes, and develop
• Experience providing technical solutions and support directly to B2B customers or enterprise users.

🎁 Benefits

• Remote work flexibility with the ability to work from home or in an office environment depending on
• Comprehensive support for employee health, well-being, financial needs, and life beyond work.
• Opportunities to work with innovative cybersecurity, cloud, edge, and zero-trust technologies.
• Exposure to complex technical challenges and enterprise customers across global markets.
• Collaborative environment with experienced cybersecurity and data center professionals.
• Opportunities for continuous learning, technical development, and career growth.