Client Account Manager

📋 Description

• Own strategic MSP/MSSP client relationships across portfolio.
• Lead conversations to understand objectives, challenges, growth opportunities.
• Act as trusted commercial advisor, proposing solutions not just requests.
• Own retention, renewals, upsell, and revenue targets.
• Develop commercial proposals and client-facing content.
• Collaborate with MSP/MSSP ecosystems and partners.

🎯 Requirements

• 3+ years in MSP/MSSP account management or similar
• Strong understanding of managed IT services and cybersecurity
• Comfort discussing SEO, paid media, and digital growth with clients
• Commercial ownership: revenue targets, renewals, retention
• Experience developing proposals and sales materials
• Excellent English, with strong relationship skills

🎁 Benefits

• Fully remote, full-time position
• Global team with international client base
• Autonomy and ownership over key accounts
• Exposure to MSP and cybersecurity leadership
• Opportunity to influence client strategy and growth
• Build a network in MSP/MSSP ecosystem