Member Service Representative

📋 Description

• Handle inbound member calls and provide accurate, courteous assistance
• Verify member information for accuracy and completeness
• Research, troubleshoot, and resolve inquiries; create a seamless service
• Make outbound calls to provide updates or gather information
• Maintain communication with members and stakeholders
• Escalate complex issues when needed

🎯 Requirements

• High school diploma or GED
• At least 2 years of customer service in a call center
• Healthcare/insurance processes familiarity preferred
• Associate degree or higher in related healthcare field a plus
• Strong verbal/written communication and listening
• Detail-oriented, organized, multitask, record-management

🎁 Benefits

• Full-time, 40-hour workweek; daytime schedule
• Fully remote work environment
• Opportunity to contribute to healthcare mission
• Structured training and development in service processes
• Collaborative environment and management support
• Disability accommodations available