Customer Success Manager

📋 Description

• Manage a portfolio of 30+ accounts across implementation handoff, adoption, renewal, and expansion
• Conduct regular customer meetings and executive-level QBRs that connect platform capabilities to
• Develop customer success plans based on organizational structure, business priorities, integration
• Own GRR and NRR outcomes across the assigned book of business, proactively identifying risk signals
• Monitor customer health indicators, including product utilization, engagement, support activity
• Identify and develop upsell and cross-sell opportunities, creating well-supported expansion

🎯 Requirements

• 5+ years of experience within an enterprise software or SaaS organization in Customer Success
• Demonstrated success managing GRR, NRR, renewal, or expansion targets in a metrics-driven or
• Experience using Customer Success and CRM platforms, ideally Planhat and Salesforce, with strong
• Proven ability to identify and develop expansion opportunities and position software solutions
• Strong experience working with executives and cross-functional stakeholders, with the ability to
• Familiarity with AI-powered workflows and a willingness to adopt emerging AI tools to improve

🎁 Benefits

• Compensation: $75,000–$100,000 base salary plus bonus potential.
• Healthcare: Medical, dental, and vision insurance.
• Time Off: Flexible PTO designed to support work-life balance.
• Retirement: 401(k) matching program.
• Flexible Spending: FSA and HSA options.
• Family Support: Paid parental leave.