Customer Success Manager (German)- 18 Months Contract

📋 Description

• Manage a portfolio of Mid Market/enterprise customers in EMEA.
• Lead customers to desired outcomes with measurable plans and ROI.
• Collaborate across Sales, Professional Services, Support, Product, etc.
• Drive adoption and value realization of Wrike platform.
• Maintain customer-centric action plans and success measurements.
• Lead end-to-end Success Plan execution with accountability for value.

🎯 Requirements

• Fluent in English and German.
• 2+ years in Customer Success or customer-facing role with mid-market clients.
• Experience with Marketing, Professional Services, IT, PMO teams.
• Strong relationship-building with diverse clients including senior leadership.
• PM, business process redesign, and change management experience.
• Excellent interpersonal skills, empathetic and patient under pressure.

🎁 Benefits

• 25 days vacation
• Sick leave: 5 paid days
• Parental leave: 18 weeks maternity / 4 weeks paternity
• 2 Volunteer days
• Medical insurance (employees + dependents)
• Hybrid working model