Senior Customer Success Manager, UK

📋 Description

• Drive and nurture post go-live customers by increasing adoption and value realisation leading to
• Lead the enablement of our users by conducting product trainings
• Work in partnership with Solutions Architects to guide customers through the project management and
• Provide regular, proactive recommendations to optimise the use of our platform
• Maximise the adoption of our product features in order to maximise the value driven by our product
• Document and clearly articulate the Return on Investment driven by our solution

🎯 Requirements

• Fluency in English
• Secondary language beneficial
• 4+ years relevant work experience in customer success, account management, digital consultancy or
• Experience working with a portfolio of accounts, supporting a highly technical product
• Demonstrated ability to establish relationships, credibility, present, and communicate effectively
• Ability to set priorities, drive decisions and get closure on recommendations and issues

🎁 Benefits

• Flexible workplace strategy with options to work remotely or hybrid-remote
• Global presence with offices and teams, plus remote work opportunities
• Culture values: GRIT, TRUST, CANDOR, CARE, HUMILITY
• Focus on autonomy, diversity and collaboration in an inclusive workplace