Professional Services Contact Center Engineer

📋 Description

• Lead end-to-end implementations of cloud-based contact center solutions across geographies.
• Design, configure, test, train, and rollout contact center projects.
• Configure call flows, IVR/ACD routing, dialers, PBX/CTI integrations, and related features.
• Develop integrations using REST APIs to connect CRM/business platforms (Salesforce, HubSpot
• Support AI-enabled contact center capabilities and help customers realize value from AI features.
• Collaborate with project managers and delivery teams to meet milestones and go-live targets.

🎯 Requirements

• Bachelor’s degree in a technical discipline or equivalent experience; 2+ years in Professional
• Hands-on experience in contact center tech (ACD, IVR/VRU, CTI, PBX, dialers, WFM, VoIP).
• Working knowledge of JavaScript, HTML, logical coding concepts, networking, RESTful APIs, and
• Familiarity with AI-enabled contact center capabilities and willingness to grow in AI.
• Experience with CRM/business platforms (Salesforce, HubSpot, Zendesk, ServiceNow, NetSuite, Siebel)
• Exposure to contact center platforms (NICE, Dialpad, Five9) and relevant certifications is

🎁 Benefits

• Competitive compensation; example: $88,200–$115,000 for full-time U.S. locations.
• Eligibility for variable compensation and equity depending on role/location.
• Comprehensive medical, dental, vision, disability, and life insurance.
• HSA, FSAs, commuter benefits; voluntary supplemental options.
• 401(k) matching and ESPP; paid time off and sick leave; parental leave.
• Remote work environment with opportunities to collaborate globally.