Customer Benefits & Loyalty Manager

📋 Description

• Own strategy and roadmap for customer benefits, perks and value-added programs.
• Identify and develop benefits valuable for engagement, retention and utilisation.
• Deliver end-to-end customer benefit programs from proposition to launch and optimisation.
• Use customer insights and data to continually improve the benefits proposition.
• Measure program performance and impact on customers and business.

🎯 Requirements

• 5+ years managing customer, loyalty, advocacy, membership or engagement programs.
• Strong commercial and customer mindset balancing value with business outcomes.
• Experience from strategy through execution of programs.
• Strong analytical skills using data and insights to decide.
• Excellent stakeholder management and cross-functional collaboration.
• Strong project and program management capability.

🎁 Benefits

• Hybrid workplace with flexibility to balance office and remote work.
• Parental leave and generous leave policies with superannuation.
• Opportunity to work with a growth-focused, purpose-driven healthtech team.
• Collaborative culture with emphasis on customer impact and outcomes.