North AmericaFull TimeConsulting
Remotely
managed servicesclient successrevenue managementitilstrategic accountsbusiness & management
Job Description
📋 Description
- Lead a team of Client Success professionals in delivering strategic objectives.
- Own regional services revenue and gross profit targets.
- Develop and execute client contract strategies across regional accounts.
- Build relationships with strategic clients and align technology and services.
- Partner with cross-functional teams to ensure value-driven engagements.
- Monitor service delivery issues and protect relationships and outcomes.
🎯 Requirements
- Bachelor's degree in business management or related field.
- Experience in managed services or IT services environment.
- Senior-management experience across sales, service, consulting, or client success.
- Strong client engagements and commercial acumen.
- Understanding of ITIL practices preferred; ITIL cert or knowledge helpful.
- Ability to interpret data and translate into strategies.
🎁 Benefits
- Remote working arrangement within the United States.
- Starting compensation range of $160,000–$296,000.
- Eligibility for incentive compensation based on performance.
- Medical, dental, and vision insurance with employer contributions.
- Flexible spending account (FSA) and/or health savings account (HSA).
- Life and AD&D insurance; disability coverage.
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