Department Manager 38h
H&M GroupRemotely
customer serviceteam leadershipretailstore operationssales analyticsfashionkpis
Job Description
📋 Description
- Lead a department to deliver exceptional customer experiences and drive store results
- Manage and motivate Sales Advisors to meet service and presentation standards
- Oversee daily store operations aligned with brand standards
- Act as brand ambassador and ensure a memorable customer journey
- Provide leadership when Store Manager is required to ensure continuity
🎯 Requirements
- Good knowledge of store operations and standards in retail
- Customer-focused with strong service orientation
- Product passion and enthusiasm for sharing product details
- Eager to learn and develop professionally
- Excellent communication and ability to give clear direction
- Adaptable to varied hours including evenings, weekends, holidays
🎁 Benefits
- 20% staff discount across H&M Group brands
- H&M Incentive Program (HIP)
- Netherlands-based benefits: 25 days annual leave, EAP, Corporate Benefits, pension, travel allowance
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