Senior Credit & Collections Analyst

📋 Description

• Manage high-value and high-risk accounts; own a portfolio of strategic, complex customer accounts.
• Lead complex collections activity; conduct outreach on past-due accounts with elevated judgment.
• Own dispute resolution; investigate disputes and drive resolution while protecting company
• Partner cross-functionally with Sales, Billing, and other internal stakeholders to resolve issues
• Support reporting and prioritization; contribute to reporting and portfolio focus on high-value
• Improve processes; identify workflow gaps and implement practical improvements.

🎯 Requirements

• 3+ years of direct B2B credit and collections experience with complex accounts and escalations.
• Strong judgment in high-stakes situations; balance cash-flow protection with customer impact.
• Proven success resolving disputes and negotiating payment outcomes.
• Strong analytical skills; experience with Excel or Google Sheets for data organization and decision
• Clear and effective written and verbal communication.
• Highly organized and detail-oriented; manage multiple priorities in a fast-paced environment.

🎁 Benefits

• Flexible hybrid model and best-in-class benefits; equity for all employees.
• Career development, ERGs, and generous time off policies.
• Perks like daily free lunch, car discount, wellness apps, and commuting cost coverage.