Technical Account Manager

📋 Description

• Lead end-to-end technical setup for enterprise customers
• Provide ongoing technical support for smooth operations
• Manage migration processes for enterprise accounts
• Act as primary tech contact for enterprise clients
• Handle API-related queries and track resolutions
• Collaborate with CS teams across regions for customer success

🎯 Requirements

• 3+ years in customer-facing technical roles (SaaS, ecommerce, or marketing automation)
• Experience working with clients, product, ops, and engineering teams
• Ability to break down complex concepts for non-technical stakeholders
• Prioritize, multi-task, perform under pressure
• Aptitude translating technical concepts into business terms
• Knowledge of business processes and automation in Sales/Service/Marketing/Support

🎁 Benefits

• Great Place to Work Certified culture
• Remote-first with hub locations and hybrid-flex options
• Healthcare, retirement plans, unlimited PTO
• Learning and wellness benefits, book perks
• Career progression and professional development
• In-office perks for hub locations