Technical Account Manager

📋 Description

• Lead end-to-end technical setup and configuration for enterprise customers.
• Provide ongoing technical support to ensure smooth operations and customer satisfaction.
• Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and
• Act as the primary technical contact for enterprise clients, addressing escalated issues and
• Handle technical queries, including API-related requests, and track resolution progress.
• Partner with Customer Success teams across regions to align on customer needs and goals.

🎯 Requirements

• 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing
• Experience working with clients, product, ops, and engineering teams—with the ability to break down
• Ability to prioritize, multi-task, and perform effectively under pressure.
• Aptitude for both analyzing technical concepts and translating them into business terms and for
• Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications
• Ability to grasp customer’s needs and suggest timely solutions.

🎁 Benefits

• Great Place to Work Certified: inclusive, values-driven culture that celebrates diversity and
• Innovative & Inclusive Culture: global team of problem solvers who collaborate and innovate
• Ambitious Mission with Real Impact: transform eCommerce by simplifying post-purchase workflows.
• Thrive & Grow: strong career growth opportunities and learning.
• Flexible Work Setup: remote-first with hub locations (Toronto, Austin, Barcelona); choose setup and
• Perks: competitive compensation, remote-first setups, healthcare, retirement plans, unlimited PTO